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Consumer Information

Professionals, Patrick and Scott Ltd and its salespeople are all licensed under the Real Estate Agents Act 2008, and operate under the REAA Code of Professional Conduct and Client Care.   You can download and read the full code from the Real Estate Agent’s Authority website: www.reaa.govt.nz

We welcome your feedback whether offering a suggestion or observation, expressing satisfaction or dissatisfaction with the service you have received from our agency or any of our Professionals salespeople.

Initially we encourage direct discussion with the salesperson who you have been dealing with or our management team. Should you prefer, you can place your feedback in writing using the forms provided below and forward this to the office for follow-up and contact with you.

Download Complaints Form

Once completed, please feel free to hand your feedback to any of our staff or forward it to our office using the contact details on the form. If you wish there is the opportunity to contact our National Group - see www.professionals.co.nz

You can also contact the Real Estate Agents Authority directly at any time in respect of a complaint.  Details of their complaints process and their contact details can be found on the Authority Website.

We thank you for your communication and taking the time to make contact with us.

Kind Regards

The Management Team
Patrick and Scott Ltd
licensed real estate agent

43 Chapel Street
Masterton
Wairarapa

Telephone:  06 378 2500
Fascimile: 06 378 2894
Email: masterton@patrickandscott.co.nz

If you need further assistance
with your real estate needs, 
please contact us today.